TERMS & CONDITIONS OF THE LANCERTO STORE

• DEFINITIONS

  These Terms & Conditions define the general terms and conditions of using the Store, concluding a Service Agreement, a Sales Agreement and the rules for using the services provided by the Seller. Whenever the following capitalized phrases are used hereafter, they are understood to mean the following unless the context in which they are used clearly indicates otherwise:

  Price - the amount of gross remuneration (including tax) due to the Seller for the transfer of ownership of the Goods to the Customer in accordance with the Sales Agreement, specified in Euro or in another currency;

  Customer Service - Seller's Customer Service by e-mail, through which the Customer can obtain information about the Goods, the Store, the Terms & Conditions and current Special Offers;

  Password - a sequence of alphanumeric characters, necessary to perform authorization during obtaining access to the Account, which is specified by the Customer when creating an Account. The Customer is obliged to keep the Password strictly confidential (not to disclose it to any third parties). The password can be changed in the Account settings. The Seller may make available to the Customer the possibility of the so-called recovery of forgotten Password in the manner specified within the Store;

  Customer - a natural person or a legal person or other organizational unit without legal personality, acting by an authorized person, having full capacity for legal transactions;

  Consumer - a natural person performing a legal transaction with an entrepreneur which is not directly related to its business or professional activity;

  Customer Account/Account - space made available to the Customer within the Store in accordance with the Service Agreement, allowing the Customer to use additional functionality/services. The Customer obtains access to the Customer Account using the Login and Password. The Customer logs in to his/her account after registering on the Store's website. The Customer Account allows you to save and store information about the Customer's address data for shipping the Goods, track the status of the Order, access to the history of Orders;

  Shopping Cart a service made available to each Customer and each user of the Store who uses the www.lancerto.com website, consisting in enabling them to easily purchase one or more Goods, entering discount codes enabling them to reduce the Price on the terms specified in separate agreements/regulations, displaying a summary of the purchase Price of individual Goods and all Goods in total (including shipping costs, if any), displaying the expected date of delivery of the Goods, remembering the Goods added to the shopping cart also after the browser session for a period not longer than 21 days. If, after adding the Goods to the Cart, the Price of the Goods changes, the Price will be updated in the order form;

  Login - the Customer's e-mail address provided within the Store when creating an Account. Each time a Login is created/changed, the Customer's e-mail address must be confirmed by clicking on an activation link sent by the Seller to the e-mail address provided by the Customer;

  Special Offers - special conditions of sale, regulated on the terms and conditions expressed in separate regulations, concerning a special offer of the Store valid for a specific period of time, which can be used by the Customer on the terms and conditions specified therein. In case of discrepancies between the provisions of the applicable Special Offer regulations and the provisions of these Terms & Conditions, the provisions of the applicable Special Offer regulations prevail;

  Terms & Conditions / Service Agreement - this document defining the rules of concluding Sales Agreements and the rules of providing and using the services offered by the Seller through the Store for the benefit of Customers. The Terms & Conditions define the rights and obligations of the Customer and the Seller. With regard to services provided by electronic means, these Terms & Conditions are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (Dz.U. of 2002, No. 144, item 1204, as amended);

  Store - a platform for the sale of Goods and provision of services offered by the Seller, run by the Seller, constituting a group of interconnected websites, available through the URL: www.lancerto.com

  Seller/Company - G8 S.A., ul. Podzwierzyniec 29, 37-100 Łańcut, Poland KRS [Court Register Number]: 0000296761; NIP [Tax Identification Number]: 8151747126; REGON [Statistical Number] 180286590;

  Goods - items (goods) sold by the Seller through the Store to the Customer, against payment of the Price. All goods offered on the Store's website are brand new; the Goods may be standard or prepared to the Customer's order, depending on the current range of products presented in the Store;

  Content - text, graphic or multimedia elements (e.g. information about the Goods, photos of the Goods, promotional videos, descriptions, comments), including works within the meaning of the Copyright and Related Rights Act and images of natural persons which are placed and distributed within the Store by the Seller, Seller's contractors, the Customer or another person using the Store, respectively;

  Sales Agreement/Agreement - a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale of the Goods by the Seller to the Customer against payment of the Price plus any additional charges, including shipping costs, the terms of which are specified in particular in these Terms & Conditions, concluded between the Customer and the Seller in the manner specified in these Terms & Conditions, i.e. it is concluded in particular with the use of means of distance communication. The Sales Agreement defines in particular the Goods, its main features, Price, shipping costs and other important conditions;

  Technical Requirements - minimum technical requirements the fulfillment of which is necessary to use the Shop, conclude a Service Agreement or a Sales Agreement, i.e. having a computer or other device connected to the Internet, equipped with one of the following Internet browsers (in indicated or newer versions): Microsoft Internet Explorer 8.0, Firefox 7.0, Google Chrome 20.0, Safari 5.0, Opera 11.64 which supports Java Script and enables storage of cookies. In order to make purchases in the Store, the Customer must have a valid/active e-mail address, as well as a keyboard or other pointing device, enabling correct filling in of electronic forms;

  Order - a form available in the Store, specifying the Goods the Customer intends to buy and the Customer's data necessary for the conclusion and performance of the Agreement. The Order sent to the Seller constitutes the Customer's offer, i.e. a statement of the Customer's willingness to enter into a distance Sale Agreement via the Store;

• General rules of using the store

  1. The use of the Store requires that the terminal equipment and ICT system used by the Customer meet the minimum Technical Requirements.
  2. Acceptance of the Terms & Conditions is voluntary, but necessary to create a Customer Account and/or to place an order for the purchase of Goods by the Customer.
  3. The Seller informs that using the Store via an Internet browser, including placing an Order, as well as establishing a telephone connection with the Customer Service, may be associated with the need to incur the costs of an Internet connection (data transmission fee) or the costs of a telephone connection, in accordance with the tariff package of the service provider used by the Customer.
  4. The Seller may entrust the performance of particular duties or day-to-day operation of the Store to subcontractors. This does not affect the scope and quality of services, and the Seller is in any case a party to the Service Agreement.
  5. Information presented on the Store's website constitutes only an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, addressed by the Seller to the Customers, and not an offer within the meaning of the Civil Code.

• Conclusion of a service agreement

  1. The Seller provides the following services free of charge to the Customers through the Store:
     1. Customer Account;
     2. enabling the Customers to place Orders and conclude Sales Agreements;
     3. presentation of advertising content adjusted to the Customers' interests;
     4. enabling the Customers to use the services of the Shopping Cart;
     5. Newsletter;
  2. In addition, the Seller provides the following services free of charge via the Store to the Customers who have created a Customer Account:
     1. maintaining the Customer's session after the Customer logs in to the Customer Account (using a browser);
     2. storing and making available to the Customer through the Customer Account the history of concluded Agreements;
     3. enabling access to Special Offers directed exclusively to specific groups of Customers with a Customer Account.
  3. Within the Store, the Seller undertakes to provide the services referred to in paragraphs 1 and 2 above, within the scope and under the conditions specified in these Terms & Conditions.
  4. The Service Agreement is concluded when the following conditions are jointly met: (i) effective completion and acceptance by the Customer (sending to the Seller) of the registration form in order to create a Customer Account and (ii) acceptance of the Terms & Conditions. An agreement for the provision of services by electronic means is concluded for an indefinite period of time. Creating an Account is not required to make a purchase in the Store. Creation and use of an Account is voluntary and free of charge within the scope of services provided by the Store.
  5. The Customer is obliged, in particular, to:
     1. provide in the Order and in the registration forms for the creation of the Customer Account only true, current and all necessary data of the Customer;
     2. immediately update the data, including personal data, provided by the Seller's Customer in connection with the conclusion of the Service Agreement or the Sales Agreement, in particular to the extent necessary for their proper performance; the Customer may change the data entered during the creation of the Account at any time using the options available in the Customer Account;
     3. use the services offered by the Seller in a manner that does not interfere with the functioning of the Seller or the Store;
     4. use the services offered by the Seller in a manner consistent with the provisions of applicable law, the provisions of the Terms & Conditions, as well as with customs and rules of social coexistence adopted in a given scope;
     5. use the services offered by the Seller in a manner that is not burdensome for other Customers and for the Seller;
     6. timely payment of the Price and other costs determined by the Customer and the Seller;
     7. not to provide or transfer within the Store any Content prohibited by applicable law, in particular Content infringing the proprietary copyrights of third parties or their personal rights;
     8. not to take any action such as:
        • sending or posting unordered commercial information in the Store or posting any Content that violates the law (prohibition of posting illegal content);
        • undertaking IT activities or any other activities aimed at gaining possession of information not intended for the Customer, including data of other Customers;
        • unauthorized modification of the Content provided by the Seller, in particular the Prices provided within the Store or descriptions of the Goods.

• Conclusion of a sales agreement

  1. The main features of the performance, taking into account the subject matter of performance and the manner of communication with the Customer, are specified on the page of each Goods.
  2. The Seller makes it possible for the Customer to place an Order in the following sequence:
     1. The Customer adds the selected Product(s) to the Cart and then goes to the Order form.
     2. The Customer chooses one of the delivery methods offered. In the case of cash on delivery (i.e. payment on delivery), for technical reasons, within one Order via the Store, it is not possible to order more than 20 pieces of Goods in total or several orders with a total value exceeding PLN 10,000 by the same Customer, within 31 calendar days – if the Customer wishes to place an Order exceeding the values indicated in this point (a), he/she should contact the Customer Service;
     3. The Customer holding a Customer Account confirms in the Order form that the data necessary for the conclusion and performance of the Sales Agreement are up to date. A User who does not have a Customer Account must fill in the Order form on his or her own with regard to the data necessary for the conclusion and performance of the Sales Agreement. In any case, providing outdated or untrue data of the Customer may prevent the performance of the Agreement;
     4. The Customer chooses the method of payment of the Price and other costs indicated in the Order form;
     5. The Customer sends the Order to the Seller by means of the Store's functionality available for this purpose. In the case of a Customer who does not have an Account and has not previously accepted the Terms & Conditions, the Customer is obliged to accept the Terms & Conditions.
     6. The Customer sends the Order by means of the Store's functionality available for this purpose (button: “Order and pay”);
     7. During the process of placing an Order, until the moment of pressing the “Order and pay” button, the Customer has the possibility of self-adjustment of the data entered in the “Shopping Cart” panel by adding or removing a given item from the Shopping Cart.
     8. Depending on the method of payment chosen, the Customer may be redirected to the websites of an external payment service provider in order to make the payment;
     9. In response to the Order, the Store immediately sends an e-mail to the Customer to the e-mail address provided for this purpose by the Customer with confirmation of registration of the Order. Then, the Store sends a message to the Customer confirming receipt of the Order and acceptance of the offer made by the Customer or information that it is not possible to accept it. The Seller sends a confirmation of the terms of the Agreement to the e-mail address provided by the Customer.
  3. The Agreement is concluded upon confirmation of acceptance of the Order for execution by the Seller.
  4. “The conclusion of a Sales Agreement as part of the Click and Collect consists in completing the procedure referred to in paragraph 2. As part of the Click and Collect procedure, the Customer collects the ordered Goods in person at the Company's stationary store indicated in the Order. The Customer may make payments under the Click and Collect procedure in the manner specified in point VIII (1)(a-c) or pay for the Goods on receipt in cash or by credit card. The Customer will be informed about the possibility of receiving the Order via SMS and e-mail. In the case of withdrawal from the agreement in the mode indicated in X, the Client has, in addition to those indicated in point X, an additional right to return the Goods directly to the Company's stationary store, where the goods were collected by submitting, in any form, a statement of withdrawal from the agreement in the Company's stationary store or in the mode indicated in point X. In the event of a return made in the Company's stationary store, the Customer may, at his or her own discretion, receive a cash refund or a refund to the bank account. If the goods are sent back to the Company's registered office, the Customer will receive a refund in the manner provided for in point X. As part of the Click and Collect procedure, the Customer also has the right to exchange goods by submitting a statement of willingness to exchange goods, in any form, at the Company's stationary store. In the event of a difference in the price of the exchanged Goods, the Customer will receive a refund (if the exchanged goods are more expensive than the one for which they are exchanged) or is obliged to pay a surcharge (if the exchanged goods are cheaper than the one for which they are exchanged).”

• Pre-order

  1. The Seller may periodically allow Customers to book the Goods before they appear in regular sales (pre-order).
  2. Detailed terms of concluding the agreements referred to in paragraph 1 above will contain separate regulations.

• Prices

  1. Prices in the Store include all applicable duties and taxes, including VAT, and are given in Euro.
  2. The prices are exclusive of shipping costs. Shipping costs of the Goods are displayed on the Store's website during the process of placing an Order, including directly before and at the time of confirming and placing an Order by the Customer. The total value of an order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. The Seller may, in a chosen period of time, determine the minimum order value threshold for which the shipment of the Goods is free of charge.
  3. The Special Offers in force in the Store are not subject to consolidating, unless the provisions of the Special Offer regulations expressly state otherwise.

• Payments

  1. Payments can be made:
     1. by credit card in an electronic payment system accepted by the Seller at any given time. The security of credit card transactions over the Internet is guaranteed and implemented through payment systems: Blue Media - payment card operator is Blue Media S.A. - payment card operator is Blue Media SA, ul. Powstańców Warszawy 6, 81-718 Sopot, entered to the Business Register of the National Court Register maintained by the District Court for Gdańsk-Północ w Gdańsku, VIII Commercial Division of National Court Register, as KRS number: 0000320590, NIP: 5851351185, Regon: 191781561. Credit cards accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro;.
     2. by online transfer (Blue Media) - payments are made through the service Blue Media;
  2. The time limit for payment for the ordered Goods in case the Customer chooses the form of payment “in advance” is 3 days from the date of conclusion of the Sales Agreement. After the expiry of the above time limit, the Customer Service will contact the Customer to notify him/her of the possibility of paying within an additional 2-day period. Failure to pay, despite the expiry of the additional period, is a condition for termination of the Sales Agreement. The Customer may also cancel the Order within the specified time limit without any consequences, which does not violate his/her right to withdraw from the agreement.

• Lead time

  1. The total waiting time for the Customer to receive the given Goods (delivery time) consists of the time of preparation of the order for shipment by the Seller and the time of delivery of the Goods by the carrier. The time of preparation of the order for shipment by the Seller is counted from the moment of concluding the Agreement until the moment of sending the shipment containing the Goods and is maximum 2 working days (days from Monday to Friday excluding days off from work). The time of delivery of the Goods by a given carrier should be added to the above time, which depends on the form of delivery chosen by the Customer and is presented each time on the subpage of the given Goods and in the tab
     https://lancerto.com/en/delivery.html.
  2. Delivery time depends on the country of delivery selected by the customer.
  3. The Seller informs on the Store's website about temporary limitations in the delivery of the Goods before the conclusion of the Agreement.
  4. Delivery costs are borne by the Customer, unless otherwise specified in the Terms & Conditions or in the detailed regulations of the Special Offer.
  5. Goods ordered from the Store are delivered to countries such as Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finladnia, France, Greece, Croatia, Hungary, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Portugal, Romania, Sweden, Slovenia, Slovakia.

• Withdrawal from the agreement

  1. In accordance with Article 27 of the Act of 30 May 2014 on Consumer Rights (Dz.U. of 2014, item 827), the Consumer has the right to withdraw from the Agreement without giving a reason within 30 days and without incurring any costs other than those provided for by law. Regardless of the withdrawal time limit indicated in the previous sentence, the Seller may, within a period of its choice, set a longer period for the Customer to withdraw from the agreement in the Special Offer’s regulations.

     The Consumer has no right of withdrawal in respect of agreements: (i) which has as its object goods not prefabricated, manufactured to the consumer's specifications or intended to satisfy his or her personal needs [e.g. tailor-made suits]; (ii) which has as its object goods which are liable to deteriorate rapidly or have a short shelf life [e.g. specific groceries] (iii) which has as its object goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery [e.g. certain cosmetics];

  2. In order to withdraw from the Agreement, the Consumer submits to the Seller a statement on withdrawal from the Agreement. The Consumer may make any unequivocal statement in which he or she will inform about his or her withdrawal from the Agreement. In particular, the Consumer may:
     1. send to the address: G8 S.A., ul. Podzwierzyniec 29, 37-100 Łańcut; written statement of withdrawal;
     2. inform the Seller about the willingness to withdraw through the Customer Service (e-mail: bok@lancerto.com);
     3. use the withdrawal form attached to these Terms & Conditions.
  3. The withdrawal period begins on the day on which the Consumer has taken possession of the Goods or on which a third party other than the carrier, indicated by the Consumer, has taken possession of the Goods. In the case of an Agreement which covers multiple Goods which are delivered separately, in batches or pieces, from taking possession of the last of the Goods, the last of the batches or pieces.
  4. In order to comply with the withdrawal period, it is sufficient to send a statement before the expiry of the withdrawal period.
  5. In the case of withdrawal from a distance Agreement, the Agreement is deemed not concluded. The Seller reimburses the Consumer for the entire amount paid by him/her, including shipping costs, not later than within 14 days from the date of receipt from the Customer of the statement on withdrawal from the relevant Agreement.
  6. Should the Consumer choose a method of delivery of the Goods other than the cheapest ordinary delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred by him or her.
  7. The Seller will return the payment using the same means of payment used by the Consumer, unless the Consumer has expressly agreed to another method of refund - in any case the Consumer will not incur any fees in connection with this refund..
  8. The Seller may withhold the return of the payments received from the Consumer until the receipt of the Goods back or provision by the Consumer of proof of return of the Goods, depending on which event occurs earlier.
  9. The Consumer returns the Goods to the Seller or hand them over to a person authorized to collection by the Seller, immediately, not later than within 14 days from the withdrawal from the Agreement.
  10. The Consumer is liable for any diminished value of the returned Goods as a result of using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functionality of the Goods. The Seller reserves the right to claim damages against the Consumer to the extent permitted by applicable law.
  11. The Customer bears only the direct costs of returning the Goods to the Seller. The Seller may, within the framework of a promotional action or a special offer, under the conditions specified in separate regulations, offer the Consumer the collection of the returned Goods, by the Seller from the Consumer.
  12. Returned Goods should be sent back to the following address: G8 S.A., ul.Podzwierzyniec 29, 37-100 Łańcut, Poland.
  13. Please enclose, if possible, a proof of purchase of the Goods.

• Complaint procedure/liability

  1. The Seller is obliged to deliver the Goods without defects (physical and legal) to the Customers. The Seller is liable to the Customers for defects in goods in accordance with the provisions of the Act of 23 April 1964. Civil Code (consolidated text; Dz. U. of 2014, item 121, as amended), in particular pursuant to Article 556 et seq. of the Civil Code.
  2. The Customer may submit a complaint about the Goods to the Seller, in particular by using the appropriate form available in the Store, in writing (to the address: G8 S.A., ul.Podzwierzyniec 29, 37-100 Łańcut, Poland) or through the Customer Service (e-mail: bok@lancerto.com), or by making any other unequivocal statement to that effect.
  3. In order to speed up the processing of the complaint, please include information about the reasons for the complaint, the Customer's request and information allowing to identify the Customer and the Goods, i.e. e.g. order number, date of purchase of the Goods, Customer's first and last name and address data, e-mail address. When making a complaint, please provide proof of purchase, if possible, such as a copy of the invoice or receipt, a printout confirming the operation by means of a payment card, etc. In the event that the data or information provided in the complaint/questions require supplementing, the Seller, before processing them, asks the complainant to supplement them.
  4. The Customer exercising warranty rights is obliged to deliver the defective Goods to the Seller at the address: G8 S.A., ul.Podzwierzyniec 29, 37-100 Łańcut, Poland at the Seller’s expense.
  5. If the sold Goods is defective, the Customer may:
     1. make a statement on price reduction or withdrawal from the agreement, unless the Seller immediately and without undue inconvenience for the Customer replaces the defective Goods with Goods free from defects or removes such a defect. The reduced price should remain in such proportion to the price resulting from the agreement, in which the value of the Goods with a defect remains to the value of the Goods without a defect. The Customer may not withdraw from the agreement if the defect in the Goods is immaterial;
     2. demand that the Goods be replaced with goods free from defects or that the defect be removed. The Seller is obliged to replace the defective Goods with defect-free goods or remove the defect within a reasonable time without undue inconvenience to the Customer, subject to the reservations and principles set forth in the applicable provisions of the Civil Code.
  6. If the Customer is a Consumer, instead of the defect removal proposed by the Seller, he or she may demand the replacement of the Goods with goods free from a defect, or instead of the replacement of the Goods, demand removal of the defect, unless bringing the Goods into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs in comparison with the manner proposed by the Seller. When assessing the excessive costs, the value of the Goods free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would be exposed in any other manner of satisfaction.
  7. If the buyer, who is a Consumer, demands that the item be replaced or that the defect be removed, or has made a statement of reduction in price, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 days, the request is deemed to have been justified.
  8. The Seller is liable under warranty if a physical defect is found within two years from the date of delivery of the Goods to the Customer. Claim for removal of the defect or replacement of the Goods with goods free from defects expires on the lapse of one year from the date the defect is found, however, in the case of purchase of the Goods by the Consumer - the period of expiration may not end before the expiry of the time limit, referred to in the first sentence.
  9. Complaints related to services provided by the Seller by electronic means may be submitted in particular through the Customer Service (e-mail: bok@lancerto.com). In order to speed up the processing of the complaint, please include information about the reasons for the complaint, the Customer's request and information allowing to identify the Customer, i.e. e.g. order number, date of purchase of the Goods, Customer's first and last name and address data, e-mail address. The Seller processes complaints/questions within 14 days from the date of their receipt and informs about the outcome of its actions. In the event that the data or information provided in the complaint/questions require supplementing, the Seller, before processing them, ask the complainant to supplement them.
  10. The use of out-of-court methods of complaint processing and claim assertion is voluntary.
  11. Detailed information concerning the possibility of using out-of-court methods of complaint processing and claim assertion by a Customer who is a Consumer, as well as the rules of access to these procedures are available in the offices and on the websites of poviat (municipal) consumer advocate, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
      1. www.uokik.gov.pl/spory_konsumenckie.php
      2. www.uokik.gov.pl/sprawy_indywidualne.php
      3. www.uokik.gov.pl/wazne_adresy.php
  12. The Consumer has, among other things, the following options for out-of-court methods of complaint processing and claim assertion:
      • applying to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Commercial Inspection (Dz.U. 2001, no. 4, item 25, as amended) for settlement of a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent amicable consumer courts are laid down in the Regulation of the Minister of Justice of 25 September 2001 on the definition of the regulations for the organization and operation of permanent amicable consumer courts. (Dz.U. 2001, no. 113, item 1214);
      • applying to the Voivodeship Inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Dz.U. 2001 no. 4 item 25, as amended), for the initiation of mediation proceedings in the case of an amicable settlement of a dispute between the Consumer and the Seller. Information on the principles and procedure of mediation conducted by the Voivodeship Inspector of the Trade Inspection is available in the offices and on the websites of individual Voivodeship Inspectorates of the Trade Inspection;
      • applying for free assistance in resolving a dispute between the Consumer and the Seller to a poviat (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection, among others Consumers Federation.
      • In accordance with the Regulation of the European Parliament and Council No. 524/2013 of 21 May 2013, we provide an electronic link to the ODR platform below. ODR Platform  is, inter alia, a source of information on methods of out-of-court settlement of disputes that may arise between traders and consumers. We would like to remind you that the e-mail address at which you can contact us is: bok@lancerto.com

• Customer support

  1. The Seller runs a Customer Service which provides the Customers with information on the Store's operations and the status of Orders by e-mail, on working days (days from Monday to Friday, excluding public holidays) from 8:00 a.m. to 4:00 p.m.

• License

  1. Exclusive rights to the Content made available/placed within the Store by the Seller or its contractors, in particular copyrights, the name of the Store (trademark), graphic elements, software and database rights are protected by law and are vested in the Seller or entities with whom the Seller has concluded appropriate agreements. The Customer is entitled to use the above mentioned Content free of charge, as well as to use the Content posted in accordance with the law and already distributed by other Customers within the Store, but only for their own personal use and solely for the proper use of the Store, throughout the world. Any other use of the Content is only permitted with the express prior consent of the authorized party in writing, otherwise being null and void.
  2. By placing any Content in the Store, in particular graphics, comments, opinions or statements in the Customer Account or elsewhere within the Store, the Customer hereby grants the Seller a non-exclusive, free of charge license to use, store in computer memory, change, delete, supplement, execute publicly, perform public display, multiply and disseminate (in particular on the Internet) such Content, throughout the world. This right includes the right to grant sub-licenses to the extent justified by the performance of the Sales Agreement or the Service Agreement (including the operation and development of the Store), as well as the right to exercise, on its own or through third parties, derivative rights in the development, adaptation, processing and translation of a work within the meaning of the Copyright and Related Rights Act of 4 February 1994. To the extent that the Customer is not entitled to grant licenses referred to in this paragraph 2, the Customer undertakes to obtain such appropriate licenses for the Seller.

• Termination of the service agreement and amendments to the terms & conditions

  1. The Customer may terminate the Service Agreement with immediate effect, at any time, by filing a request to remove the Customer Account and sending an appropriate statement to the Seller in the form:
     1. in writing at the address: G8 S.A., ul.Podzwierzyniec 29, 37-100 Łańcut, Poland;
     2. of an e-mail to the address bok@lancerto.com;
     3. by means of a form made available for this purpose.
  2. The Seller may terminate the Service Agreement with the Customer at any time upon one month's notice for important reasons, understood as (exhaustive list):
     1. a change in the provisions of law governing the provision of services by electronic means by the Seller affecting mutual rights and obligations specified in the agreement concluded between the Customer and the Seller, or change in the interpretation of the above provisions of law as a result of court judgements, decisions, recommendations of competent authorities or bodies in a given scope;
     2. a change in the manner of rendering services due exclusively to technical or technological reasons (in particular the updating of technical requirements indicated in these Terms & Conditions);
     3. a change in the scope or performance of the services to which the provisions of the Terms & Conditions apply, through the introduction of new, modification or withdrawal by the Seller of existing functionalities or services covered by the Terms & Conditions;
  3. The Seller sends its declaration in this respect to the e-mail address provided by the Customer when creating the Customer Account or placing an Order.
  4. The Seller may terminate the Service Agreement with seven days' notice and/or deny the Customer further right to use the Store and place Orders, as well as restrict the Customer's access to some or all of the Content for important reasons, i.e. in case of gross violation by the Customer of these Terms & Conditions, i.e. in situations where the Customer (exhaustive list) violates the provisions of point III.5.a, c, d, e, g, h of the Terms & Conditions.
  5. The Customer to whom the provisions of paragraph 4 above apply may use the Store after prior contact with the Seller (through the Customer Service) and obtaining the Seller's consent for further use of the Store.
  6. The Terms & Conditions and annexes to the Terms & Conditions constitute a contractual model within the meaning of Article 384 § 1 of the Civil Code.
  7. The Seller may amend these Terms & Conditions if at least one of the following important reasons occurs (exhaustive list):
     1. a change in the provisions of law governing the sale of the Goods or the provision of services by electronic means by the Seller affecting mutual rights and obligations specified in the agreement concluded between the Customer and the Seller, or change in the interpretation of the above provisions of law as a result of court judgements, decisions, recommendations of competent authorities or bodies in a given scope;
     2. a change in the manner of rendering services due exclusively to technical or technological reasons (in particular the updating of technical requirements indicated in these Terms & Conditions);
     3. a change in the scope or performance of the services to which the provisions of the Terms & Conditions apply, through the introduction of new, modification or withdrawal by the Seller of existing functionalities or services covered by the Terms & Conditions;
  8. The Seller will inform the Customers of any changes to the Terms & Conditions in good time.
  9. In the event of amendments to the Terms & Conditions, the Seller will make the consolidated text of the Terms & Conditions available through publication on the Store's website and by means of a message sent to the e-mail address provided by the Customer, which the Parties consider to be the introduction of information about the change in the means of electronic communication in such a way that the Customer can get acquainted with its content.
  10. Amendments to the Terms & Conditions enter into force 14 days after the date of sending the information about the change. In the case of registered Customers, i.e. having a Customer Account, they have the right to terminate the Service Agreement within 14 days from the date of notification of any changes to the Terms & Conditions. Any amendment to the Terms & Conditions are irrelevant to Sales Agreements entered into by the Customer and the Seller prior to the amendment to the Terms & Conditions.

• Final provisions

  1. These Terms & Conditions enter into force on the day of their publication on the website on 12 October 2015.
  2. The Sales Agreement and the Service Agreement is concluded in the Polish language.
  3. The law applicable to the conclusion of the Agreement is the law of the Republic of Poland, and the competent courts are common courts in the Republic of Poland, unless the mandatory provisions of law provide otherwise. Any disputes between the Seller and a Customer who is not a Consumer at the same time will be submitted to the court having jurisdiction over the seat of the Seller.
  4. The Seller may modify the technical manner of Service provision, in particular for technological reasons (development of browsers and technology), but without impairing its quality and without affecting the scope of rights and obligations of the Customer and the Seller.
  5. The Seller provides technical and organizational means appropriate to the degree of threat to the security of the services provided on the basis of the Service Agreement.
  6. The Customers may access these Terms & Conditions at any time and download it from the website, as well as print them out.
  7. Recording, securing, making available and confirming to the Customer the essential provisions of the Sales Agreement for the sale of Goods takes place by sending a message to the Client to the e-mail address provided.
  8. Recording, securing and providing access to important provisions of the concluded Service Agreement takes place by sending a message to the Customer to the e-mail address provided.

• Model withdrawal form

  Complete and return this form only if you wish to withdraw from the contract:

  Download the form.